Refund Policy
Last updated: August 4, 2026
1. Scope
This policy applies to WizeCV fixed-duration, one-time digital packages. There are no recurring subscription charges to cancel. Package access begins only after a captured payment is verified and ends at expiry.
2. Requesting a refund
Email support@wizecv.com from the account email and include the package, purchase date, provider or order reference if available, and the reason. We may request identity or transaction verification. Do not email card numbers or security codes.
3. Review criteria
Requests are reviewed case by case. Relevant factors include whether paid AI actions, exports, downloads, or other digital value were used; whether access was delivered; duplicate or unauthorized charges; verified technical failure; fraud or abuse; and mandatory consumer law. Use of paid value can reduce or remove refund eligibility, except where law requires otherwise.
4. Duplicate, unauthorized, or failed digital access
We investigate credible reports of duplicate capture, unauthorized payment, incorrect amount, or captured payment without software access. Depending on verified facts, we may correct access, extend it, or issue a full or partial refund. Your bank or the selected payment provider may also require information during the investigation.
5. Approved refunds
Approved refunds are submitted through the original payment channel whenever possible. Timing depends on the selected payment provider, payment method, issuer, and bank; WizeCV does not promise an unverified processing period. Currency-conversion or bank fees outside our control may be handled by those providers. Taxes are calculated and handled at checkout where applicable and refunds follow the provider record and legal requirements.
6. Effect on access and disputes
A full refund or a lost/expired payment dispute revokes remaining package access. A partial refund may change access as communicated in the decision. Starting a bank dispute does not guarantee a refund and may require temporary restrictions where needed to protect the account and evidence.
7. Mandatory rights and contact
Nothing in this policy limits non-waivable consumer rights under applicable law. For questions or complaints, contact support@wizecv.com; legal or corporate matters may be sent to info@tamakkan.net.